Shipping

Overall

We process orders as we receive them and usually ship them within 48 hours. Our shipping and handling fee for saunas are $50. We ship orders until 4:00 pm EST M-F, except U.S. holidays. The Silver & Black sauna box weighs 33lbs and the BOX dimensions are 28x21x12. If you have any questions please contact us.

NOTE: If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you to confirm your correct shipping address. We will attempt to contact you three (3) times after that your order will be canceled. If your address turns out to be undeliverable you may be responsible for any additional shipping costs.

SHIPPING WITHIN THE CONTINENTAL U.S.

We mostly ship with FedEx. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). We are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue. For additional protection against loss or damage, we recommend you purchase a signature service at the time your order is placed (for an additional fee). Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.

SHIPPING OUTSIDE THE CONTINENTAL U.S.

Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico)
The cost is $125.00. If you have shipping questions please email us (moment98@gmail.com) or call (1800-533-4372) before you order.

International Rates

We ship internationally based on your shipping choice via USPS International 1st Class/Priority, DHL, or FedEx. For price considerations, we allow you to choose the method of shipment. USPS Intl 1st Class is typically the least expensive, but we cannot track the package past the U.S. border, and we are not responsible if it gets lost, stolen, or damaged in transit. DHL and FedEx are generally more expensive, but we can track the package to your door. For additional protection against loss or damage, we recommend you purchase a signature service and/or insurance at the time your order is placed (for an additional fee). Once we inform you of the shipping options, you have 48 hours to reply.

If we do not hear from you, we will ship your order by DHL or FedEx and you will be responsible for that shipping charge.

International Customs

The recipient of the international shipment, is wholly responsible for resolving ALL customs charges and fees. If you refuse to resolve any customs issue that is either out of our control or out of the parcel carriers' control and results in the package being held at customs, then you forfeit any possible reimbursement of the product cost and/or shipping cost. International are items are considered custom order and the shipping/ conversion cost is non refundable.